Privacy Policy
What we collect, why, where it lives, and how to get rid of it.
Louder is operated by LOUDERADIO PTY LTD (ACN 701 085 967, ABN 82 701 085 967), Melbourne, Australia. This policy explains how we handle personal information, consistent with the Privacy Act 1988 (Cth) and the Australian Privacy Principles.
You can use Louder without an account. Browsing the map collects no personal information about you at all. Everything below applies once you sign up, or if you choose to share your location.
1. What we collect
When you create an account
- Email address and a password, which we never see in readable form.
- Display name.
- Date of birth, optional. We use it only to decide which advertising you may be shown. If you do not give it, you are treated as the youngest audience.
- Gender, optional. Used to pick your default avatar. You can leave it blank.
- Home suburb and its approximate coordinates, optional, so the map can open near you.
- Genre preferences and notification settings.
When you use the app
- Your device location, only if you grant permission, and only while the app is open. It is used to centre the map and show what is near you. We do not store a history of where you have been, and you can refuse or revoke it without losing anything except the "near me" convenience.
- What you like, so we can notify you when that act announces a gig.
- Advertising interactions: that an ad was played to your account and whether you heard it out. This is how advertisers are billed honestly.
If you claim a band or venue
- The content you upload: recordings, photographs, biography, gig details.
- Your answers about who owns your recordings, which decide what we are allowed to play.
- For a venue claim we cannot verify by email domain: your role at the venue and a contact phone number, so we can ring the venue and confirm. We keep the address you claimed from as a record of what we relied on.
If you become a member
Payments are handled by Stripe. Louder never receives or stores your card details. We keep your Stripe customer reference, whether the membership is active, and when the period ends.
2. Why we collect it
| Information | Why |
|---|---|
| Email address | To sign you in, confirm your address, and contact you about your account |
| Date of birth | Only to enforce advertising age limits |
| Location | Only to show gigs near you, while the app is open |
| Uploads and rights answers | To run your page and to know what we may lawfully play |
| Venue claim details | To verify you are authorised, so somebody else cannot take your listing |
| Ad interactions | To report honest numbers to advertisers |
We do not sell your personal information. We do not share it with advertisers. An advertiser is told how many people heard and liked a spot, never who they were.
3. Public information
Some things are public by design: an artist or venue page you claim, its photograph, biography, gig listings, and any music you allow us to play. Your email address, date of birth, location and notification settings are never public.
4. Who else handles it
We use a small number of providers, each doing one job:
| Provider | What for | Where |
|---|---|---|
| Supabase | Database, accounts, file storage | Sydney, Australia |
| Cloudflare | Serving the site and app | Global network |
| Zoho Mail | Sending account emails | Australia |
| Stripe | Membership payments | Australia and United States |
| OpenFreeMap | Map imagery | Global. It receives requests for map tiles as you pan, but no account information |
Your account data is stored in Australia, in Supabase's Sydney region. Some providers above operate globally, so information may be handled overseas in the course of delivering the service.
5. How long we keep it
- Your account: until you delete it.
- Uploads you remove: deleted from active use immediately, and from backups within about thirty days.
- Venue claim records: kept while the claim stands, so we can show why we handed a venue to a particular person.
- Payment records: kept for seven years, because tax law requires it.
- Advertising interaction counts: kept in aggregate. The link to your account is removed when you delete it.
6. Your rights
You can ask us to:
- show you what we hold about you;
- correct anything wrong;
- delete your account and the personal information attached to it;
- stop emailing you.
Email louderhq@loudermap.online and we will respond within thirty days. There is no charge.
7. Children
Louder is not for children. You must be at least 16 to hold an account. We do not knowingly collect personal information from anyone younger, and if we learn that we have, we delete it and close the account. If you believe a child has an account, tell us.
8. Security
Access to your data is controlled at the database level rather than only in the app, so the rules apply however a request arrives. Passwords are hashed by our authentication provider and are never visible to us. Uploaded audio is stored privately and served only through short-lived links to people entitled to hear it.
No system is perfect. If a breach occurs that is likely to cause you serious harm, we will notify you and the Office of the Australian Information Commissioner as required by the Notifiable Data Breaches scheme.
9. Complaints
If you think we have mishandled your personal information, email louderhq@loudermap.online. If you are not satisfied with our response, you can complain to the Office of the Australian Information Commissioner at oaic.gov.au.
10. Changes
If we change this policy materially we will email account holders before it takes effect. The version and date are at the top of this page.